Privacy Policy

Last Updated: 04-12-2025

XELBORA GLOBAL PRIVATE LIMITED (“XELBORA GLOBAL”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit, browse, or make a purchase through https://www.xelboraglobal.com (“Website”). This Privacy Policy explains what information we collect, how we use it, how it is protected, and your rights in relation to your data.

By accessing or using our website, you acknowledge that you have read and agree to the practices outlined in this Privacy Policy.

Introduction

At XELBORA GLOBAL PRIVATE LIMITED, we understand that your personal information is valuable. Our goal is to collect and use it only in ways that are necessary to provide smooth online shopping experiences, deliver products efficiently, enhance our services, and remain compliant with applicable legal requirements.

Information We Collect

We collect information from you in two primary ways – information you provide directly and automatically collected data.

Information You Provide Directly

When you engage with our website – including browsing products, placing an order, creating an account, entering your contact details, or communicating with customer support – you may provide the following personal information:

Full name
Email address
Contact number
Billing and delivery address
Purchase and transaction history
Login credentials (if applicable)
Communication or support requests

This information is essential for order fulfillment, customer communication, and support delivery.

Automatically Collected Information

When you visit or interact with the Website, we may automatically gather non-personal information such as:

IP address
Device type and operating system
Browser type and settings
Pages viewed and interaction behavior
Referring URLs and timestamps

This data helps us maintain Website stability, analyze trends, detect potential misuse, and improve user experience.

How Your Information Is Used

The personal information collected by XELBORA GLOBAL PRIVATE LIMITED is used for the following purposes:

Order Processing:
We use your name, address, contact details, and payment authorization (processed by secure gateways) to process, verify, and fulfill your orders.

Communication:
We send order confirmations, shipping notifications, delivery updates, and responses to your customer support requests.

Enhancing User Experience:
Website analytics help us understand customer preferences, refine product listings, optimize navigation, and improve overall platform functionality.

Marketing & Promotions:
With your consent where required by law, we may send promotional offers, newsletters, and product recommendations tailored to your interests. You may opt out of marketing communications at any time.

Security & Fraud Prevention:
We use collected data to detect and prevent fraud, unauthorized access, and other potentially harmful activity.

Compliance & Legal Use:
We may use your information to comply with legal obligations, enforce our terms and conditions, and respond to lawful government requests.

Payment Information

All financial transactions conducted on xelboraglobal.com are processed through trusted, secure third-party payment gateways that industry standards govern.

Important points:

XELBORA GLOBAL PRIVATE LIMITED does notstore sensitive financial data such as credit/debit card numbers, bank account details, CVV codes, or net banking passwords.
Payment gateways handle secure transaction processing and encryption independently.
Your financial safety is governed by the payment partner’s security framework.

Cookies and Tracking Technologies

To enhance your browsing and shopping experience, our website uses cookies, pixel tags, and similar tracking technologies.

These technologies help us:

Remember your preferences
Maintain shopping cart continuity
Analyze Website performance
Understand visitor behavior for improvements

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain features or reduce functionality.

Sharing Information with Third Parties

We may share your information with trusted third parties only to support business operations. This includes:

Payment processors
Shipping and logistics partners
Cloud service providers
Customer support platforms
Analytics providers
Marketing automation platforms (with consent)

These partners are authorized to use personal information only as necessary to perform services on our behalf and are contractually required to protect your data.

We may also disclose information:

To comply with legal obligations, subpoenas, or court orders
To protect and defend our rights or property
To enforce our Terms & Conditions
To protect the safety of our users or public

Under no circumstances do we sell your personal data to third-party marketers.

Data Security

XELBORA GLOBAL PRIVATE LIMITED implements industry-standard administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, theft, misuse, or destruction.

However, no online platform can guarantee absolute security. You are encouraged to protect your account credentials and notify us immediately if you suspect any unauthorized activity.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above, comply with legal requirements, resolve disputes, enforce agreements, and maintain transaction records. Once data retention is no longer necessary, your information is securely deleted or anonymized.

Children’s Privacy

Our website and services are intended for individuals aged 18 years and above. XELBORA GLOBAL PRIVATE LIMITED does not knowingly collect personal information from minors under the age of 18. If we become aware that such data has been collected without parental consent, we will take steps to delete it promptly.

Parents or guardians who believe that a minor has provided personal information should contact us immediately.

Your Privacy Rights

Depending on applicable data protection laws, you may have the right to:

Request access to the personal information we hold about you
Correct or update inaccurate information
Request deletion of your information
Request restriction of certain processing activities
Withdraw consent for marketing communications

To exercise your rights, please contact us using the details provided below. We will respond within a reasonable time frame in accordance with applicable law.

Cross-Border Data Transfers

If you access our website from outside India, please note that your personal information may be transferred to, processed, and stored in locations where our servers or service providers are situated. By continuing to use the Website, you consent to such international transfers as permitted under applicable law.

Changes to This Privacy Policy

XELBORA GLOBAL PRIVATE LIMITED reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or technological developments. The revised version will be published on this page with the updated effective date. Your continued use of the Website after such changes signifies acceptance of the updated Policy.

Grievance Redressal Mechanism

At XELBORA GLOBAL PRIVATE LIMITED, we take privacy concerns seriously and have established a structured grievance redressal mechanism to ensure that issues are resolved professionally and promptly.

If you have any complaints, questions, or concerns about how your personal information is collected, processed, or protected, or if you wish to exercise your privacy rights, you may reach out to our Grievance Officer:

Grievance Officer Name: Harsh Kapoor
Email: support@xelboraglobal.com

We will acknowledge your grievance upon receipt and make every effort to respond and resolve your concern within 30 days. If you remain dissatisfied with the resolution, you may approach the appropriate data protection authority as permitted under applicable law.